AI Answering That Understands Your Business
An HVAC call isn't a roofing call. A plumbing emergency isn't a cleaning estimate. And a kitchen-remodeling lead shouldn't be handled like an appliance repair.
Service Inbound gives service businesses an AI receptionist that can understand why customers are calling, answer questions, collect the right information, book appointments and get important calls to the right person.
- HVAC“No cooling”
- Plumbing“Water heater leaking”
- Roofing“Storm damage”
- Pest Control“Wasps by the back door”
- Remodeling“Kitchen renovation estimate”
One Receptionist. Different Rules For Every Trade.
Service Inbound can be configured around the services you offer, the areas you cover, the questions customers ask and the way your company handles appointments, estimates and urgent calls.
Knows The Call
Understand what service the customer needs.
Knows Your Rules
Use your service areas, hours, booking rules and escalation procedures.
Knows The Next Step
Answer, qualify, schedule, transfer or notify your team.
Built For Businesses That Make The Phone Ring
HVAC
No heat. No cooling. Maintenance. Replacements.
“Our AC stopped cooling.”
AI Answering for HVAC
Plumbing
Leaks. Drain problems. Water heaters. Emergencies.
“There's water coming through the ceiling.”
AI Answering for Plumbers
Electrical
Power loss. Panels. Outlets. Installation.
“Half the house just lost power.”
AI Answering for Electricians
Pest Control
Insects. Rodents. Wildlife. Recurring service.
“We found a hornet nest.”
AI Answering for Pest Control
Garage Door
Broken springs. Openers. Doors stuck open.
“My garage door won't close.”
AI Answering for Garage Door Companies
Window Replacement
Window estimates. Replacement projects. Consultations.
“We'd like a quote for 14 windows.”
AI Answering for Window Companies
Siding
Replacement. Storm damage. Estimates.
“We need an estimate for new siding.”
AI Answering for Siding Contractors
Home Improvement
Projects. Estimates. Consultations.
“We're looking to update several rooms.”
AI Answering for Home Improvement Companies
Roofing
Leaks. Storm damage. Replacement estimates.
“We have water coming in after last night's storm.”
AI Answering for Roofers
Solar
Solar consultations. Savings questions. Qualification.
“How much could solar save us?”
AI Answering for Solar Companies
Cleaning & Maid Services
Recurring cleaning. Deep cleaning. Move-in/out.
“How much for biweekly cleaning?”
AI Answering for Cleaning Companies
Basement Waterproofing
Water intrusion. Wet basements. Foundation concerns.
“Our basement floods every time it rains.”
AI Answering for Waterproofing Companies
Painters
Interior. Exterior. Estimates. Scheduling.
“Can someone quote our exterior?”
AI Answering for Painting CompaniesHandyman
Repairs. Punch lists. Small projects.
“I have several things that need fixing.”
AI Answering for Handyman Businesses
Bathroom Remodeling
Bathroom renovations. Showers. Tub conversions.
“We want to replace our tub with a walk-in shower.”
AI Answering for Bathroom Remodelers
Kitchen Remodeling
Kitchen renovations. Cabinets. Countertops. Consultations.
“We're planning a full kitchen remodel.”
AI Answering for Kitchen Remodelers
Landscaping
Maintenance. Cleanup. Hardscape. Projects.
“We need a quote to redo the backyard.”
AI Answering for Landscapers
Fence Contractors
Installations. Repairs. Residential and commercial estimates.
“We need about 200 feet of vinyl fence.”
AI Answering for Fence Companies
Concrete Contractors
Driveways. Patios. Walkways. Foundations.
“We need an estimate for a new driveway.”
AI Answering for Concrete Contractors
Appliance Repair
Refrigerators. Washers. Dryers. Ovens.
“Our refrigerator stopped cooling.”
AI Answering for Appliance Repair
Septic
Pumping. Backups. Inspections. Emergencies.
“Our septic system is backing up.”
AI Answering for Septic CompaniesDifferent Trades. Same Problem.
The customer called because they need something. Somebody has to answer.
Your business may spend thousands of dollars generating phone calls through Google, Local Services Ads, referrals, SEO, direct mail and repeat customers.
Service Inbound gives the call somewhere useful to go.
- on another call
- at a job
- driving
- closed for the night
- booked in a meeting
- handling another customer
the opportunity can still end up in voicemail.
Built Around Service Calls
Answer 24/7
Day, night, weekend or holiday.
Understand The Service
Find out exactly why the customer is calling.
Qualify The Opportunity
Collect the information your business needs.
Book The Appointment
Schedule service or consultations according to your rules.
Handle Urgent Calls
Recognize situations that require escalation.
Transfer When Needed
Get the right calls to the right person.
Hear How Different Trades Sound
Same receptionist, different rules. Pick a trade to see the questions, the judgment and the outcome change.
Service Calls And Estimates Are Not The Same Call
Service Call Businesses
HVAC, plumbing, electrical, appliance repair, garage doors, pest control, septic. Customers call because something is broken. The goal is a booked service call with the right details and urgency.
- Diagnose the request
- Judge urgency
- Book the visit
- Escalate emergencies
Estimate & Project Businesses
Roofing, remodeling, windows, siding, solar, fencing, concrete, landscaping. Customers call to price a project. The goal is a qualified lead and a scheduled consultation.
- Scope the project
- Confirm ownership
- Capture budget & timeline
- Book the estimate
See What Happened On Every Call
Service Inbound records what the customer needed, what was collected, what was booked and what still needs a human — in plain language your office can read in seconds.
- 7:12 PMDana WhitfieldHVACBooked
- 11:48 PMMarcus ReedPlumbingEmergency
- 2:36 PMAlicia GrantRoofingInspection
- 9:04 AMPriya NaiduRemodelingConsultation
Ways Service Businesses Use Service Inbound
Industry Questions
- Does Service Inbound work for my trade?
- If customers call your business to get something fixed, installed, quoted or scheduled, Service Inbound can be configured for it. Every industry page shows the calls, questions and outcomes for that trade.
- How does it know what my company does?
- You add your services, service areas, hours, pricing guidance, booking rules and escalation procedures. Service Inbound answers based on your business, not a generic script.
- Can it tell an emergency from a routine call?
- Yes. You define what counts as urgent for your trade — an active leak, no heat in freezing weather, an electrical burning smell — and what should happen when one comes in.
- Does it book appointments or just take messages?
- It can book. Service Inbound can schedule service calls, inspections and consultations inside the windows you allow, and it can also simply collect information when you'd rather your office schedule.
- What about calls for work we don't do?
- You tell Service Inbound what you don't handle. Those calls get a clear answer instead of an appointment your techs would have to cancel.
- Can it answer only after hours or only overflow?
- Yes. Use it for every call, only when your team is busy, only outside business hours, or on a custom schedule.
- Will customers know it's AI?
- Service Inbound is designed to be helpful and natural rather than deceptive. It answers questions, collects details and books work without the maze of a phone tree.
- Does it work with my software?
- Service Inbound is built to fit alongside the field service tools trade businesses already use for scheduling and customer records.
Your Customers Are Calling. Answer Every One.
Set up Service Inbound around your services, your areas and your rules — then let it answer, qualify, book and escalate the calls your business depends on.