The AI receptionist that never misses a service call
Service Inbound answers your phone, helps customers, books appointments and transfers important calls — so your business stays responsive even when your team is busy, after hours or out in the field.
Use it for every call, overflow or after hours.
HVAC • Plumbing • Electrical • Roofing • Pest Control • Garage Doors • Restoration • More
Handled by Service Inbound
Always answers
Give callers an immediate response instead of ringing, hold music or voicemail.
Actually helps
Answer questions, collect information and understand why the customer is calling.
Books the job
Turn ready-to-buy callers into scheduled appointments while they're still on the phone.
An answering service picks up. An AI receptionist gets things done.
Your receptionist does more than answer the phone
For many customers, the first person they speak with becomes their first impression of your company.
A great receptionist doesn't simply say hello.
- They understand why the customer is calling.
- They answer questions.
- They collect information.
- They schedule the right appointment.
- They recognize urgent situations.
- They know when someone else on the team should take over.
Service Inbound brings that experience to every call.
But your team can't be at the phone every second
They're helping other customers
Your CSR may already be speaking with someone when the next call arrives.
They're running the business
Dispatch, scheduling, paperwork and technicians in the field all compete for attention.
Eventually, the office closes
Customers keep calling nights, weekends and holidays.
Service Inbound fills the gap without making every call wait for a person.
What Service Inbound can do for your business
Service Inbound is designed around the conversations service businesses receive every day.
Answer every call with a helpful hello
When the phone rings, Service Inbound answers immediately.
Customers don't have to leave a voicemail or wait for someone to become available.
- Every call
- Overflow
- After hours
- Weekends
- Holidays
- Or your own schedule
A receptionist that knows how your company works
Service Inbound uses the business information you provide to help customers consistently.
Your company. Your answers. Your rules.
- Services and service areas
- Hours and appointment rules
- Service fees and memberships
- Emergency procedures
- Financing and policies
- Frequently asked questions
Handle the questions your team answers all day
Customers often call with simple questions before they're ready to schedule.
Service Inbound can help without making someone on your team stop what they're doing.
- Do you service my town?
- Are you open Saturdays?
- Do you repair heat pumps?
- What's your diagnostic fee?
- Do you offer emergency service?
- Can I schedule tomorrow?
Turn calls into appointments
When a customer is ready to schedule, Service Inbound doesn't have to take a message for someone to call them back.
It can collect the necessary information and book according to your availability and business rules.
- Customer name
- Contact information
- Service address
- Service requested
- Appointment time
- Booking confirmation
Know what the caller needs
Service Inbound can ask the questions your team would normally use to understand the customer and determine the right next step.
- New or existing customer
- Type of service and equipment
- Customer location
- Urgency
- Appointment need
- Department needed or sales opportunity
Make returning customers feel like returning customers
Existing customers shouldn't have to start from scratch every time they call.
When connected to your customer systems, Service Inbound can use available customer information to create a faster, more personal interaction.
Know when a human should take over
Your AI receptionist shouldn't try to do everything.
Some conversations need someone on your team. Service Inbound can identify those calls and transfer them according to your rules.
- Emergency → on-call technician
- Replacement opportunity → sales
- Existing job problem → dispatcher
- Billing question → office
- VIP customer → manager
Recognize when a call can't wait
A routine maintenance request shouldn't be handled the same way as a burst pipe or suspected gas leak.
Define the situations that require immediate attention. Service Inbound can recognize emergency language and follow the process you specify.
Your receptionist doesn't clock out
Your office eventually closes. Service Inbound doesn't have to.
When your staff goes home, your phone can keep working.
- Evenings
- Overnight
- Weekends
- Holidays
- 24/7
Know exactly what happened
Every handled conversation creates a clear record your team can review.
- Caller and reason for call
- Transcript and summary
- Appointment status
- Transfer outcome
- Emergency status
- Follow-up needed
Caller reported the AC not cooling since this morning. Address confirmed inside the service area. Appointment booked today between 3:00 and 5:00 PM.
Service Inbound can help with the calls your office receives every day
Answer calls
Pick up immediately.
Book appointments
Schedule customers while they're ready.
Answer questions
Give consistent information.
Qualify callers
Understand why they're calling.
Transfer calls
Get conversations to the right person.
Handle emergencies
Follow your escalation rules.
Answer texts
Help customers who prefer SMS.
Notify your team
Keep your staff informed.
Meet your new receptionist
Service Inbound doesn't just answer. It understands what should happen next.
Not just an answering service
| Capability | Voicemail | Traditional answering service | Service Inbound |
|---|---|---|---|
| Answers calls | |||
| Available 24/7 | |||
| Natural conversation | |||
| Knows your services | |||
| Answers FAQs | |||
| Qualifies callers | Sometimes | ||
| Books appointments | Sometimes | ||
| Handles emergencies | |||
| Transfers calls | |||
| Follows custom rules | |||
| Provides call summaries | Varies |
An answering service picks up. A receptionist helps.
Want to hear Service Inbound answer your phone?
Listen to how an AI receptionist handles the same calls your business receives every day.
Meet your new receptionist in four steps
Tell us about your business
Decide what Service Inbound can do
Connect your phone
Keep your existing business number.
Start answering
Customers call as usual. Service Inbound handles the conversation according to your rules.
See what your receptionist is doing
A receptionist without another desk
Give customers professional phone coverage without staffing another position around the clock.
For smaller businesses looking for reliable AI answering.
- 24/7 answering
- Custom business knowledge
- Call summaries
- Transcripts
- Notifications
- After-hours coverage
For businesses that want their receptionist to actively help customers.
Everything in Starter, plus
- Appointment booking
- Call transfers
- Emergency handling
- SMS
- Advanced rules
- CRM integration
For growing and multi-location organizations.
Everything in Pro, plus
- Multiple locations
- Multiple departments
- Advanced routing
- Higher volume
- Advanced integrations
- Priority onboarding
Let your team focus on the customers who need them most
Your CSRs and dispatchers are valuable. Their time shouldn't be consumed by every routine question, missed call or basic scheduling conversation.
Service Inbound can handle the repetitive work while your people handle the situations where experience and judgment matter most.
Reduce interruptions
Routine calls don't have to stop everyone else.
Improve availability
Customers can reach your business more consistently.
Support your staff
Service Inbound works alongside your team rather than forcing every conversation through them.
A receptionist that can connect to your business
Connect Service Inbound to the systems your team already uses for customers, scheduling and service.
Customers, jobs and scheduling
Scheduling and customer records
Appointment availability
Customer and lead records
Connect thousands of tools
Coming soon
Your customers care that someone answers
Verified customer results will appear here as they're collected.
Fewer missed calls
Customer story pending. This space is reserved for a real, named result from a service business.
After-hours bookings
Customer story pending. This space is reserved for a real, named result from a service business.
Front-office relief
Customer story pending. This space is reserved for a real, named result from a service business.
Frequently asked questions
What is an AI receptionist?
An AI receptionist uses conversational AI to answer customer calls and help with common front-office tasks. Service Inbound can answer questions, collect information, book appointments, transfer calls and follow the rules you define for your business.
How does Service Inbound answer my phone?
You connect or route your business calls to Service Inbound according to the coverage you want — such as every call, overflow or after-hours calls.
Can it book appointments?
Yes. Service Inbound can be configured to collect customer information and schedule appointments based on your availability and business rules.
Can it answer questions about my company?
Yes. You provide the information Service Inbound should use regarding your services, hours, service areas, policies and common customer questions.
Can callers talk to someone on my team?
Yes. You define when calls should be transferred and where they should go.
Can it handle emergency calls?
Yes. You establish what your business considers urgent and tell Service Inbound how those calls should be handled or escalated.
Does it answer after hours?
Yes. Service Inbound can answer during business hours, after hours, weekends, holidays or 24/7.
Can Service Inbound handle overflow?
Yes. It can answer when your office team is unavailable or already handling other calls.
Can I keep my current phone number?
In most cases, yes. Calls from your existing business number can be routed to Service Inbound.
Can I review calls?
Yes. Service Inbound can provide call history, transcripts, summaries and outcomes.
Is this a live receptionist?
Service Inbound is an AI receptionist rather than a traditional live answering service. It uses conversational AI to interact with callers and follow your business rules.
Will this replace my office staff?
Service Inbound can handle repetitive calls, overflow and after-hours coverage while allowing your staff to focus on customers and situations that benefit most from a person.
Your new receptionist already understands service
Explore More Ways To Use Service Inbound
Service Inbound always answers.
Give customers a receptionist that's ready when they call — whether your staff is busy, your office is closed or the phone simply won't stop ringing.
Answer calls. Help customers. Book jobs.
When they call, Service Inbound answers.