9:47 PM
The furnace call
A homeowner loses heat after the HVAC office has closed. Service Inbound answers. The customer books tomorrow's first available appointment.
Booked ✓
After-hours answering service
The after-hours answering service that works while you sleep
Your customers don't stop calling when your office closes.
Service Inbound answers your calls after hours, helps customers, books appointments and gets urgent calls to the right person — so the opportunities you've worked hard to generate don't disappear into voicemail.
Available nights, weekends, holidays — or 24/7.
Incoming call
Emily R.
Furnace not working
9:47 PM
Hi, our heat stopped working and it's getting pretty cold in the house.
I can help. Let me check your available appointments.
Appointment booked
Tomorrow
8:00–10:00 AM
Answer every call
Give customers a real response instead of sending them to voicemail.
Book more jobs
Turn after-hours callers into scheduled appointments while they're still ready to book.
Escalate emergencies
Notify or transfer urgent callers to your on-call team according to your rules.
After hours doesn't mean after business
Why service businesses need after-hours answering
A broken furnace doesn't wait until 9 AM.
Neither does a burst pipe, failed electrical panel, damaged roof or customer ready to schedule their next service.
When someone calls your business after hours, they're often calling because they need help now.
If they reach voicemail, their next call may be your competitor.
Service Inbound makes sure someone answers.
Customers want help now
People increasingly expect businesses to be available when they need them — not only during office hours.
Your team can't answer everything
Your technicians have jobs to run. Your office eventually closes. Your phone can still keep working.
Good leads don't wait
When a caller is ready to schedule, the best time to convert them is while they're still on the phone.
What makes Service Inbound different after hours?
It's not just someone picking up the phone. Service Inbound is built to handle the kinds of conversations service companies receive every day.
Feature 01
Answer calls when your office is closed
Forward your calls to Service Inbound when your office closes — or let it answer around the clock.
Customers get an immediate, professional response instead of voicemail, even at night, on weekends and during holidays.
- Answer instantly
- Nights and weekends
- Holiday coverage
- Overflow answering
- Optional 24/7 coverage
After hours10:38 PM
Incoming call
Answering
Feature 02
Turn after-hours calls into booked jobs
A customer calling at night may already be ready to schedule.
Service Inbound can collect their information, understand what service they need and offer an available appointment before they hang up.
No waiting until tomorrow. No sticky note for someone to call back. No missed opportunity.
- Collect customer information
- Identify the service needed
- Confirm your service area
- Offer appointment times
- Book available appointments
Incoming call
Daniel W.
AC not cooling
8:52 PM
Our AC stopped cooling this afternoon. Do you have anything tomorrow?
I have an appointment available between 9:00 and 11:00 AM.
That works.
Booked
AC repair
Tomorrow · 9–11 AM
Feature 03
Handle emergency calls differently
Not every call should wait until morning.
Define the situations your business considers urgent and tell Service Inbound exactly what should happen when one comes in.
It can notify your on-call technician, transfer the caller or follow whatever escalation process you've created.
- Emergency identification
- On-call technician notifications
- Call transfers
- Custom escalation rules
- Different rules by service or department
There's water coming through the ceiling and we can't get it to stop.
Potential emergencyPlumbing
On-call technician: Mark D.Notifying
Tech notified
Feature 04
Answer questions without waking up your team
Many after-hours callers simply need information.
Service Inbound can answer common questions using the information you provide about your company: hours, service area, services offered, appointment availability, service fees, membership information and more.
- Your business information
- Your answers
- Your policies
- Your terminology
- Available anytime
Incoming call
Karen L.
Service area
9:21 PM
Do you service Salem?
Yes. Salem is within our regular service area.
Great. What time do you open tomorrow?
The office opens at 7 AM. I can also help you schedule now.
Answered
Feature 05
Know when it's time to get a person involved
Good AI shouldn't try to handle everything.
Service Inbound knows when a conversation needs your team and can transfer or escalate the call based on the rules you set.
You decide when Service Inbound answers — and when a human should take over.
Your officeTransferred
DispatcherTransferred
Sales teamTransferred
On-call technicianTransferred
ManagerTransferred
Emergency lineTransferred
Feature 06
Wake up knowing exactly what happened
Your team doesn't have to wonder what happened overnight.
Service Inbound keeps a record of the calls it handled so you can see what customers wanted, what was answered and what action was taken.
Overnight activity
11
Calls answered
4
Jobs booked
2
Emergencies
1
Call transferred
4
Questions answered
9:12 PMJennifer R.No heatBooked
10:16 PMMichael C.Burst pipeTech notified
11:51 PMSusan H.Service area questionAnswered
Feature 07
Keep your customers from calling someone else
You spend real money and effort making your phone ring.
Google Ads. Local Services Ads. SEO. Referrals. Repeat customers.
When someone finally calls, sending them to voicemail means leaving the outcome to chance. Service Inbound gives them a reason to stay with your business.
You made the phone ring.
Make sure someone answers.
AnsweredBooked
Service Inbound can do more than answer
Book appointments
Schedule qualified callers based on your availability and rules.
Transfer calls
Get important customers to the right person.
Answer texts
Let customers reach you without making a phone call.
Handle overflow
Let Service Inbound step in when your office team can't pick up.
Answer FAQs
Provide consistent answers to common customer questions.
Capture new customers
Collect the information your team needs.
Notify your team
Send updates when important conversations occur.
Handle multiple locations
Give callers the right experience based on location or department.
See how Service Inbound handles different calls
Choose a conversation.
Incoming call
Emily R.
No heat
9:47 PM
Our furnace shut off and it won't come back on.
I'm sorry you're dealing with that. Is anyone in the home experiencing an immediate safety concern?
No, we're just cold.
Understood. I have tomorrow's first appointment available between 8:00 and 10:00 AM.
Booked
Furnace repair
Tomorrow · 8–10 AM
Want to hear how Service Inbound would answer your calls?
Tell us about your business and listen to an AI receptionist configured for the kinds of calls your company receives.
Simple setup
How Service Inbound works
01
Tell us about your business
Add your services, service areas, business hours, FAQs, policies and emergency rules.
Services
Service areas
Business hours
FAQs
Policies
Emergency rules
02
Customize how calls are handled
Choose what Service Inbound can answer, book, transfer, escalate and notify.
Answer
Book
Transfer
Escalate
Notify
03
Connect your phone
Forward your existing phone number after hours, use conditional forwarding or let Service Inbound answer 24/7.
Customer call
→Your number
→Service Inbound
04
Service Inbound starts answering
Customers call the same number they already know. Service Inbound answers according to your business rules and records the outcome.
Incoming call→Conversation→Booked
Simple pricing for after-hours answering
Start small. Upgrade as Service Inbound handles more of your customer conversations.
Starter
$149/month
For businesses primarily looking to cover missed and after-hours calls.
- 24/7 AI answering
- Custom business knowledge
- Call transcripts
- Call summaries
- Team notifications
Pro
Most popular$299/month
For businesses that want Service Inbound to do more than answer.
- Everything in Starter
- Appointment booking
- Call transfers
- Emergency routing
- SMS
- Advanced call rules
- Integrations
Complete
$599/month
For larger businesses, teams and multiple locations.
- Everything in Pro
- Multiple locations
- Departments
- Advanced routing
- Higher usage
- Advanced integrations
- Priority support
Your overnight calls. At a glance.
17
Calls answered
7
Jobs booked
3
Transferred
2
Emergencies
9:43 PMJennifer R.No heatBookedTomorrow · 8–10
10:16 PMMichael C.Burst pipeEmergencyTech notified
11:51 PMSusan H.Service area questionAnsweredFAQ
What service businesses want from their phones after hours
Customer stories are being collected. These slots are reserved for verified Service Inbound customers.
Reserved for a future customer testimonial.
Customer name
Company · Industry
City, State
+ booked after-hours jobs
Reserved for a future customer testimonial.
Customer name
Company · Industry
City, State
+ booked after-hours jobs
Reserved for a future customer testimonial.
Customer name
Company · Industry
City, State
+ booked after-hours jobs
After-hours answering built for service businesses
HVACPlumbingElectricalRoofingPest controlGarage doorWater damageRestorationCleaningLandscapingAppliance repairRemodelingAuto servicesProperty services
Don't see your business?
If customers call your company to schedule service, Service Inbound can probably help.
Talk to us →Connect Service Inbound to the tools you already use
Keep your answering service connected to the systems your team already works in.
Google CalendarConnected
ZapierConnected
HubSpotComing soon
ServiceTitanComing soon
Housecall ProComing soon
JobberComing soon
Frequently asked questions
What is an after-hours answering service?+
An after-hours answering service handles customer calls when your regular office team is unavailable. Service Inbound uses AI to answer callers, respond to common questions, collect information, book appointments and route important calls according to your business rules.
Can Service Inbound answer calls all night?+
Yes. Service Inbound can answer after hours, overnight, on weekends and during holidays. You can also configure it to answer 24/7.
Do I need a new phone number?+
No. Most businesses can continue advertising and using their existing phone number and forward calls to Service Inbound based on the schedule they choose.
Can Service Inbound book appointments?+
Yes. When booking is configured, Service Inbound can collect information from the caller and schedule an available appointment according to your rules.
Can it handle emergency calls?+
Yes. You define what your business considers an emergency and how those calls should be handled. Service Inbound can notify or transfer the caller to your on-call team.
Can callers reach a real person?+
Yes. You control which types of calls should be transferred and who should receive them.
Will callers know they're speaking with AI?+
Service Inbound should clearly identify itself according to your chosen configuration and applicable requirements while providing a natural, helpful conversation.
Can I review the calls afterward?+
Yes. Service Inbound provides call activity, conversation details and outcomes so your team can see what happened.
Can I use Service Inbound during business hours too?+
Yes. Use it after hours, for overflow or as a 24/7 receptionist depending on how you want your calls handled.
Business is happening after hours every day
11:16 PM
The emergency plumbing call
A homeowner discovers water flooding the basement. Service Inbound identifies the emergency and alerts the on-call technician.
Tech notified ✓
Saturday · 6:32 AM
The roofing call
A homeowner notices water coming through the ceiling after an overnight storm. Service Inbound collects the information and books an inspection.
Booked ✓
Keep exploring
Explore More Ways To Use Service Inbound
Service Inbound
Your office may be closed.
Your phone doesn't have to be.
Answer customers. Book jobs. Handle emergencies. Keep your service business available after hours without keeping your team tied to the phone.
When they call, Service Inbound answers.