The AI answering service built for service companies.
Service Inbound answers your calls and texts 24/7, helps customers, books appointments and transfers important calls — even when your team is busy, after hours or out in the field.
Built for the businesses that keep homes and communities running.
HVAC • Plumbing • Electrical • Roofing • Pest Control • Garage Doors • Restoration • More
Hear Service Inbound in action.
Listen to how Service Inbound handles real conversations for service businesses.
Answering Questions
Answered“Do you service my area?”
Booking a Job
Booked“My water heater is leaking.”
Handling an Emergency
Emergency“Our furnace stopped working.”
24/7 customer service. By phone or text.
Customers don't only call between 9 and 5. Service Inbound gives your business an AI receptionist that's ready whenever the phone rings — nights, weekends, holidays and during your busiest hours.
Answers instantly
No hold music. No voicemail.
Works 24/7
After hours, weekends and holidays.
Sounds natural
Real conversations instead of rigid phone trees.
Turn callers into booked customers.
When someone calls your business, they're usually looking for help now.
Service Inbound can understand what they need, collect the right information and book an available appointment while they're still on the phone.
No voicemail. No waiting for someone to call them back. No good lead slipping through because your team was busy.
- Identify the service needed
- Collect customer information
- Confirm service area
- Offer available appointment times
- Book the appointment
- Send confirmation
Treat returning customers like regulars.
Great service shouldn't start over every time someone calls.
Service Inbound can recognize returning customers and use information about your business to create a more helpful, personal conversation.
It can help customers with common questions, understand why they're calling and get them to the right next step quickly.
- Recognize returning callers
- Understand common service requests
- Answer frequently asked questions
- Follow your business rules
- Provide consistent service every time
Service Inbound works the way your company works.
Tell Service Inbound how you want calls handled.
Choose which services you offer, where you work, when appointments can be booked and what should happen when a caller needs a real person.
Your receptionist follows your rules every time.
Call handling rules
Active- Answer calls
- Book next available
- Escalate emergencies
Transfer important calls when needed.
Some conversations need a person.
Service Inbound can recognize when a caller should be transferred and connect them with your office, salesperson, dispatcher or on-call technician.
Set the rules once and Service Inbound handles the rest.
- Emergency escalation
- Existing customer requests
- Sales opportunities
- Office transfers
- On-call technician routing
Built for businesses that make the phone ring.
Service Inbound understands the way local service companies operate — from appointments and service areas to emergencies and after-hours calls.
Start answering calls in four simple steps.
Tell us about your business.
Add your services, hours, locations, FAQs and call-handling preferences.
Customize your receptionist.
Choose how Service Inbound answers, books, transfers and handles special situations.
Connect your number.
Forward your existing business number or use a Service Inbound number.
Start taking calls.
Service Inbound begins answering customers while you can listen, review and improve conversations.
See every call. Know what happened.
Review conversations, see why customers called and know which calls resulted in bookings, transfers or follow-up.
Recent Calls
One receptionist. A lot less ringing.
Answer Calls
Pick up immediately, even when your office can't.
Answer Texts
Give customers another convenient way to reach you.
Book Appointments
Turn qualified callers into scheduled work.
Answer Questions
Handle pricing, hours, service-area and common questions.
Qualify Calls
Understand what customers need before booking.
Transfer Calls
Connect callers with the right person when necessary.
Handle After Hours
Keep answering after your office closes.
Escalate Emergencies
Route urgent calls using your rules.
Send Notifications
Keep your team informed about important conversations.
Your next job might already be calling.
You've already spent the money to make the phone ring.
Service Inbound makes sure there's someone there to answer.
Works with the tools your business already uses.
Send booked appointments and call details where your team already works.
Straightforward pricing. No answering-service headaches.
For smaller service businesses that want help catching missed and after-hours calls.
- AI phone receptionist
- 24/7 answering
- Custom business knowledge
- Call summaries
- Text notifications
- Basic booking
Includes 1 business number and up to 150 answered calls per month.
Start FreeFor service companies that want Service Inbound handling more of the front office.
- Appointment booking
- Call transfers
- Emergency routing
- SMS conversations
- Advanced business rules
- CRM integration
Includes 2 business numbers and up to 500 answered calls per month.
Start FreeFor growing service businesses with more call volume and locations.
- Multiple locations
- Multiple departments
- Advanced routing
- Higher usage limits
- Priority onboarding
- Advanced integrations
Includes unlimited numbers and custom call volume for multi-location teams.
Talk to SalesQuestions? We've got answers.
What is Service Inbound?+
Service Inbound is an AI receptionist built for service businesses. It answers calls and texts, helps customers, books appointments and transfers calls based on the rules you set.
Can Service Inbound answer after hours?+
Yes. Service Inbound can answer 24 hours a day, including nights, weekends and holidays.
Can it book appointments?+
Yes. You can configure Service Inbound to collect customer information and book appointments based on your availability and business rules.
Does it transfer calls to my team?+
Yes. You decide which types of calls should be transferred and who should receive them.
Can it handle emergency calls?+
Yes. You can define emergency situations and tell Service Inbound exactly how they should be handled or escalated.
Do I need to change my phone number?+
No. You can typically forward your existing number to Service Inbound based on the way you want calls handled.
Can I listen to calls?+
Yes. Calls, transcripts, outcomes and summaries are available inside the Service Inbound dashboard.
Can it answer questions about my company?+
Yes. Service Inbound uses the business information you provide to answer common customer questions consistently.
Never let a good service call go unanswered.
Service Inbound answers your customers 24/7 so your team can keep working without worrying about who's picking up the phone.