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Review Monitoring and Reputation Management

Service Inbound uses many methods when it comes to review monitoring, so you can ensure your online reputation is as positive as your business practice.

Online reviews are growing in popularity, with 90% of online users reporting that they’ll use reviews to determine the credibility and quality of a service related business. 40% of online users judge a business based on reading just 1-3 reviews. This means that all it takes is one bad review to potentially damage your business.

 

Review Management

 

 

Our Review Monitoring and Reputation Management services manage what people are saying everywhere online, from Facebook to Yelp, so you can stay in front of your reputation. Here’s some of what you’ll find on the dashboard we provide to for all our clients:

 

  • The Ability to Read All Your Reviews: It doesn’t matter where your review was posted online. Our dashboard will show you specific reviews and where to find them. There’s no need jumping from website to website figuring out how it works and which are the most recent reviews. This puts everything into one location, so you don’t have to comb the entire web to see how you’re doing.
  • The Ability to Respond to Your Reviews: Our dashboard not only shows you each review, but provides you the opportunity to respond to every one of them in a single place so that you can engage with your customers. Engaging with reviews can show potential clients that you take your business seriously, and helps ensure your online reviews aren’t just one-sided.
  • The Ability to Track and Monitor Your Review Performance: Our dashboard keeps tabs on your growth and shows you when and where positive and negative reviews are appearing the most.
  • The Ability to Identify Trends Within Reviews: Our dashboard also drills into what matters most, giving you insight on what people are talking about with their reviews. This helps create trends, showing you exactly what is and isn’t working. You can see if a specific service you offer is experiencing the success you were hoping for and how well your employees are doing.

 

How We Help Filter Reviews

 

Imagine if there was a way to have only positive reviews posted for all your website listings. Here at Service Inbound, we have techniques to help you filter bad reviews out, so they don’t weigh down your business.

 

Why Call Service Inbound?

 

review reporting

 

Here at Service Inbound, we supply a simple, easy to use dashboard for all our clients to use. As a result, you can track reviews and manage your online reputation. In addition, our qualified account managers have been trained specifically to help you deal with difficult reviews, so you can stay on top of your reputation.

Don’t let a bad review scare away nearly half of your potential clients! Call Service Inbound today for more information on Review Monitoring and Reputation Management.